At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or minor packet loss between 10:35PM and 2:30AM EDT. The issue was diagnosed during an emergencyRead more
Latest Status Updates
By Support@NYI | Network | Comments are Closed | 8 August, 2016 |
By Support@NYI | Network | Comments are Closed | 9 May, 2016 |
A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of our facilities, please open up a ticket at https://my.nyi.net so that we can look intoRead more
By Support@NYI | Network | Comments are Closed | 25 April, 2016 |
A maintenance window related to our ongoing network upgrades was scheduled at our 999 Frontier Road facility on the night of Sunday, April 24th. No service impact was expected, however the maintenance exposed a configuration error that affected some clients at 999 Frontier Road. Beginning at approximately 10:45 pm Eastern time, this configuration error causedRead more
By Support@NYI | Network | 2 comments | 13 October, 2015 |
NYI has scheduled maintenance for this coming weekend. Facility: 999 Frontier Road Maintenance Window: Sunday, October 18th, 9am – 1pm Eastern Time Expected Service Impact: Minimal Details: NYI will be performing upgrades on core switches at our 999 Frontier Road facility this weekend. Some customers may see a brief session flap, with no significant relatedRead more
By Support@NYI | Network | Comments are Closed | 25 October, 2013 |
Date: 10/26/13 Time: 2PM-4PM EDT Expected Customer Impact: Non Service Affecting NYI will be performing upgrades and testing on networking equipment at NY3 facility on Saturday, October 26 between 2pm and 4pm EDT. We’ve scheduled a 2 hour maintenance window. However we expect the actual process to take about 20 minutes. During maintenance, NYI’s routingRead more
By Support@NYI | Network | Comments are Closed | 19 October, 2013 |
We have shifted routes away from Level3 as of 9:30AM EST. They are experiencing networking issues in the NY area and are working to resolve the problem. We have escalated and will provide Level3’s RFO when it becomes available. If you have any questions or need to report an issue, please notify our NOC atRead more
By | Network | Comments are Closed | 10 May, 2013 |
All networking issues should be resolved as of 6:30PM EST. If you are still experiencing access issues, please notify NYI via our HelpDesk, at http://my.nyi.net. The source of the issue was an influx of traffic for a specific customer which might have resulted in increased latency for some customers. Our engineers attended to this issueRead more
By Support@NYI | Network | Comments are Closed | 2 May, 2013 |
Level 3 will be performing maintenance on an NYI network link in Newark, New Jersey between the hours of 4:00 GMT and 6:00 GMT (12:00 AM EST and 2:00 AM EST) on Sunday, May 19th, 2013. This is one of the several links NYI uses for Internet connectivity. When maintenance begins, some users whose trafficRead more
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